SOWINS Live Chat
Live chat is available Monday to Friday from 10:00 am to 3:00 pm Pacific time.
Click the chat icon and select “Women” or “Children & Youth”, depending on what your chat is regarding.
911
You can chat online with us or text us. We’re here for you. Our trained counsellors will give you support, information, resources and safety planning ideas. There are two ways to reach us:
Live Chat
This is the safest way to talk to us.
You’ll need a device with wifi or an internet connection to use the chat service.
Enter a name you are comfortable using and click the start chat button if you need us. You'll be connected to a trained, female SOWINS representative.
You can end the conversation at any time. Once it’s done, your chat history will be erased daily.
Available - Monday to Friday from 10:00 am to 3:00 pm Pacific time
Text Us
250-493-7233
Text us if you need support.
We’ll connect you to a crisis line representative.
You don’t need a data plan, internet connection or an app to connect with SOWINS.
For your safety, be sure to delete your text history once you’re done texting with us.
Available 24/7
You should know...
SOWINS chat and text are designed to keep you safe. However, nothing is 100% secure. When you chat online with us or text us, please make sure you’re using a device or computer that’s safe.
Some tips to stay safe online:
Use private browsing / incognito mode when using our chat function
Use a password on your phone or device
Clear your browser history after your chat
Delete your text history after texting us
Don’t take screenshots
If you think someone else could have installed spyware onto the device you’re using, you may not want to use this service.